FAQs

Restocks & preorders

The item I wanted is sold out. Will you offer it again?

I release pottery in small batches. Follow my social media or subscribe to my newsletter for upcoming restock announcements.

Can I reserve a piece ahead of time?

Because I release in small batches, I cannot accommodate reserves at this time. Fundraiser preorders are a separate offering, with limited spots available through the preorder listings.

When will my fundraiser preorder ship?

FlyHigh 22 fundraiser preorders close November 7, 2026, or when spots sell out, and ship by December 1, 2026. The regular ready-to-ship turnaround below does not apply to these preorders.

Shipping

Will you combine shipping if I order multiple pieces?

Absolutely! I will always refund any shipping overages as soon as your order is packed and weighed. I can fit up to 4 mugs in a 12x12x12 box comfortably. Items purchased in conjunction with mugs (bowls, vases, urns, etc.) may require more than one box and shipping label.

How and when is ready-to-ship pottery shipped?

Ready-to-ship pottery is shipped Priority Mail through USPS within 1–3 business days. Please refer to your tracking number for delivery updates. Preorders follow the shipping date in their product listing.

What if tracking says delivered, but I haven't received my order?

If your tracking number shows your item as delivered and you have not received it, I cannot file a claim through USPS. You must file a stolen mail report through your post office.

My pottery arrived damaged. What should I do?

Each item is double boxed so it arrives to you in perfect condition, but sometimes accidents happen. If your pottery arrives broken, take as many pictures of the damaged box as well as the pottery and email it to info@potterybyandrea.com within 3 days. Claims received more than 5 business days past the delivery date may not be eligible for refund.

Returns & exchanges

Do you accept returns?

I do not accept returns, however if there is a problem with your order, please reach out and let me know.

I bought the wrong item by mistake. Can I exchange it?

Because restocks tend to move quickly, I cannot offer an exchange. If you order the wrong thing by mistake, please reach out to me and let me know before your pottery is shipped and I will cancel the order.

Pottery care

Is your pottery microwave safe?

Unless noted in the description, my pottery is microwave safe. Examples of pieces not intended for microwave use are those with gold overglaze, resin, or crystals/gemstones.

Is your pottery dishwasher safe?

Technically, my pottery is dishwasher safe however I do recommend handwashing. While functional, it is still considered art, and the abrasive nature of dishwasher detergent can cause etching and will eventually dull the sheen of the glaze over time. Additionally, the dishwasher can lend itself to the rims chipping if they clink against other pieces.

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